FAQs

Can I return my product?

ALL SALE ARE FINAL. Because all our products are made-to-order based on the options you select, NO cancellations, exchanges or returns will be accepted once your order goes into production. If you receive a damaged product, please contact us right away and we will re-send the product or issue a refund. (You must contact us within 7 days of receipt.)

How to remove wrinkles from backdrops?

As tapestries may be folded or rolled in transit, a mild crease or curl may be present. These are usually resolved when you lay out the tapestry or when you hang it.

To remove wrinkles or creases, iron the back of the tapestry first. This will remove most of the wrinkles. Steamer is most quick, easy and cheap tool and will make your backdrops look amazing in just minutes.
If you still need to iron the front, place a thin cloth between the
fabric and the iron to avoid scorching the fibers.

How do I hang my fabric backdrop?

Our fabric backdrop is lightweight (medium size is 0.9 lbs) and can be hung on a flat surface like a wall using just tape, command stripes or tacks.
For professional look, you can also purchase a backdrop stand with clamps. (about $40 at Amazon or Ebay.)